Coffee Returns Policy:
If there has been a delivery issue or your parcel has exceeded its collection period, DPD will return the parcel to us as sender. You can check on the delivery status of your order using the tracking number provided.
If your coffee is being returned, contact us with your order details and we’ll be happy to arrange for the parcel to be redelivered to you, once it arrives.
To avoid missing your parcel, we recommend checking your delivery address is correct before placing the order and once it’s despatched, checking the delivery status via the tracking number.
When we receive a returned parcel, we will always endeavour to contact the customer and offer redelivery. If we do not hear back within 2 weeks of contact, the coffee will be donated.
As all of our coffee is freshly hand roasted to order, we cannot accept returns/exchanges.
Coffee Equipment Returns Policy:
- The company has a 30 day returns policy. No refund or exchange can be made after 30 days from date of Order.
- Coffee equipment parts are guaranteed for at least 6 months for any manufacturing faults.
- Returns can only be accepted by prior arrangement. We must be notified within 3 working days days of receipt of delivery of any damaged/faulty Goods to be returned to us. Returns for non-faulty Goods must be made within 30 days of purchase.
- All returned Goods must be unused, in the same condition and original packaging, as received by the Customer. A receipt or proof of purchase is required for a return.
- Please allow 14 days from the date of return for a decision on faulty or damaged goods to allow for proper inspection.
- Items returned as “damaged” or “faulty” resulting from miss-use will not be credited/refunded to you and you may be charged an administration fee.
- Customer is responsible for shipping costs of the returned Goods. Customer are advised to use a trackable shipping service and/or for items over £75 to purchase shipping insurance. The Company cannot guarantee that it will receive the returned Goods. Shipping costs are non-refundable. The cost of return shipping to our wholesaler is deducted from Customer’s refund, if refund is applicable.
- Shipping time of the returned Goods cannot be guaranteed and may vary depending on the Customer’s location.
- Once the company receives and inspects returned Goods, an email is sent to Customer notifying that returned Goods are received and if refund has been approved or rejected.
- If approved, the refund is processed, and a credit automatically applied to Customer’s credit card or original method of payment, within a certain amount of days.
- If refund not received Customer is advised to check bank account again. Then contact credit card company, it may take time before refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If there is still no refund received, please contact the Company at hello@groundcoffeesociety.com
- All Sage products are warranted and managed by Sage directly